RETURN POLICY

RETURNS

My return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund.

To be eligible for a return, your hats must be unused and in the same condition that you received them in & you MUST follow ALL details below in the “Instructions for Shipping Your Items Back” to be eligible for a FULL REFUND! 

Instructions for Shipping Your Items Back:

You will be responsible for paying for your own shipping costs for returning your hats & you will have to use the United States Postal Service & the “Priority Mail” shipping within the United States Postal Service. You can use the same box the hats came in or get a "Priority Mail” style box. If you do need to get another box, PLEASE make sure the hats fit well & are not smashed within box. Hats absolutely need to be covered in tissue or within a bag, to prevent them getting dirty with the box - just how you received them! 

Here are the dimensions of the “Priority Mail” boxes I use & can be found at your local USPS store, if you need to get a new box.

Smaller Box: fits 1- 3 Hats 7.25" x 7.25" x 6.5"

Larger Box: Fits 3-6 Hats 7 3/8" x 5 1/4" x 14 7/8"

All "Priority Mail" boxes are FREE, come with $50 insurance, & have a tracking number - which ALL things will be needed for a FULL refund. Upon shipping the hats back, I will need you to send over the tracking number, via email to hecstudioco@gmail.com & when the hats arrive & are in original/new condition, I will then process your refund for the hats on your credit card that was used for the original purchase.

To return your hats, please mail to:

HEC Studio 

105 Creekside Court 

Buena Vista, CO

81211

Sale Items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Please reach out to hecstudioco@gmail.com if you have any further questions or concerns! 

Lost, Stolen or Missing Packages

HEC Studio is NOT responsible for lost, missing, or stolen packages. Refunds are NOT issued for lost, missing, or stolen mail. If your package is lost or stolen, we will do our best to help you locate it. Tracking is available once your items ships and will automatically be emailed to you. In the event of a lost or stolen item, we encourage you to check with your local post office branch to confirm its location. Once determined lost or stolen, it is the buyer’s responsibility to file a claim through your local branch or online using the given tracking number.